At Good Activewear, we’re committed to making your activewear shopping experience as smooth as our high-performance fabrics. Below you’ll find all the details about our shipping options and hassle-free returns policy.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to suit your needs:

Standard Shipping – £12.95

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after dispatch
  • Includes tracking and insurance

Free Shipping (Orders over £50)

  • Carrier: EMS
  • Delivery time: 15-25 business days after dispatch
  • Includes basic tracking

Note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide except to some Asian countries and remote areas.

Easy Returns & Exchanges

We stand behind our unisex activewear designed for all body types. If you’re not completely satisfied, we offer a straightforward returns process.

Our Returns Policy

  • 15-day window from delivery date to initiate returns
  • Free exchanges on all eligible items
  • Quick refunds processed within 5 business days

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Sports Bras
  • Socks
  • Headwear

These items must be unused with original tags attached to qualify for exchange only.

How to Return or Exchange

Follow these simple steps to return your activewear:

Step 1: Initiate Your Return

Email our customer service team at [email protected] within 15 days of receiving your order. Use our template below:

Subject: Return Request – Order #[Your Order Number]

Body:
Hello Good Activewear Team,

I would like to return/exchange the following item(s) from my order #[Your Order Number]:
– [Product Name] (Size: [Size], Color: [Color])
– Reason for return: [Reason – e.g., wrong size, defective item, etc.]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Number]

Step 2: Package Your Items

Once approved, repackage your items with:

  • Original tags attached
  • Unworn condition (except for trying on)
  • Original packaging if possible

Step 3: Ship Your Return

We’ll email you a prepaid return label if your return qualifies for free shipping. Otherwise, ship to:

Good Activewear Returns
68 Fratton Rd
Portsmouth, GB PO1T 2CH

Note: Return shipping costs are the customer’s responsibility unless the item is faulty.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds processed within 5 business days
  • Method: Refunded to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable

Exchange Process

For size exchanges on our popular leggings, shorts, or T-shirts:

  • Follow the return process above
  • Specify your desired size/color in your email
  • We’ll ship your new item once we receive the return
  • No additional shipping charges for exchanges (except international)

International Returns

For customers outside the UK:

  • You’re responsible for return shipping costs
  • Mark the package as “Returned Goods” to avoid customs charges
  • Refunds will exclude original shipping costs

Need Help?

Our Portsmouth-based team is happy to assist with any shipping or returns questions. Contact us at [email protected] and we’ll respond within 24 hours.

Remember, our activewear is designed to move with you – and our shipping and returns policy is designed to move just as smoothly!