At Good Activewear, we’re committed to making high-performance sportswear accessible to everyone. Our FAQ covers everything from our unisex designs to global shipping – because great activewear shouldn’t have boundaries.
Product Questions
Q: Are your products truly unisex?
A: Absolutely! Our entire collection (from 1/4 zips to leggings) is designed with adaptable fits that work for all genders. We particularly recommend checking our size charts for items like crop tops and sports bras that may have more specific fits.
Q: Why do you have multiple categories for the same item (e.g., three 1/4 Zips listings)?
A: This allows us to showcase different colorways or fabric options while keeping our menu organized. Each listing represents a distinct product variation of our best-selling items.
Q: Do you offer plus sizes?
A: Currently our focus is on standard sizing (XS-XL) for maximum affordability, but we’re actively exploring expanded size ranges based on customer feedback.
Shipping & Delivery
Q: Why don’t you ship to parts of Asia?
A: Due to complex import regulations in certain Asian markets, we temporarily limit shipments there. Our system will automatically notify you during checkout if your location isn’t serviceable.
Q: Can I upgrade my free shipping to tracked delivery?
A: Unfortunately not – our free shipping option uses EMS’s standard service. If you need tracking, please select Standard Shipping at checkout (£12.95 via DHL/FedEx).
Q: My order says dispatched but tracking hasn’t updated?
A: Carrier systems sometimes take 24-48 hours to show movement. If your tracking hasn’t updated after 3 business days, email [email protected] with your order number.
Returns & Exchanges
Q: What’s your return policy for kids’ items?
A: All items (including kids’ activewear) can be returned within 15 days of delivery, provided tags are attached and the item is unworn. We recommend trying kids’ sizes against your child’s current well-fitting clothes before removing tags.
Q: Can I exchange light jackets for a different size?
A: Yes! Email us within 15 days of receipt at [email protected] with “Exchange Request” in the subject. Include your order number and desired size (subject to availability).
Payments & Accounts
Q: Why was my JCB card declined?
A: Some international JCB transactions may be flagged by banks. We recommend trying PayPal as an alternative payment method if this occurs.
Q: Do you store my credit card information?
A: Never. All payments are processed through PCI-compliant systems (PayPal, Stripe) – we only see the last four digits of your card for order verification.
Product Care
Q: How should I wash my 1/4 zip to maintain its quality?
A: Machine wash cold with similar colors, lay flat to dry. Avoid fabric softeners to preserve moisture-wicking properties. The zipper should be closed before washing.
Q: Why do my new leggings feel slightly stiff?
A: This is normal with performance fabrics! The material will soften after 1-2 washes while maintaining its compression properties.
Still have questions? Our Portsmouth-based team is happy to help at [email protected]. We typically respond within 24 hours (excluding weekends).